Last Updated 28/8/2026

Returns & Refunds Policy

We want you to shop with confidence and understand our returns policy before placing an order.

 

Change of Mind

We do not accept returns, exchanges or refunds for change of mind.

This includes situations where you:

• Change your mind after placing an order
• No longer want or need the product
• Order the incorrect item, size or quantity
• Find the product cheaper elsewhere
• Decide the product is unsuitable due to personal preference

Please review all product descriptions, dimensions, photographs and other information carefully before placing your order.

Orders cannot be cancelled or refunded simply because you have changed your mind.

Natural Products

Many aquarium products are made from natural materials, including wood and stone. Natural variations in colour, texture, shape, pattern, weight and dimensions are normal and are not considered faults.

Where a product is sold as WYSIWYG (What You See Is What You Get), the photographs show the individual item you will receive.

For products that are not sold as WYSIWYG, product photographs are representative only and the item received may naturally vary from the examples shown.

Faulty, Damaged or Incorrect Items

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

If an item arrives damaged, is faulty, is significantly different from its description, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

To assist us in assessing the issue, we may request:

• Your order number or other proof of purchase
• Photographs and video of the item
• Photographs of the packaging
• A description of the issue or damage

We reserve the right to assess the product before providing a remedy.

Where required under the Australian Consumer Law, we will provide the appropriate remedy, which may include a repair, replacement or refund depending on the circumstances and whether the problem is considered a minor or major failure.

Damage Caused After Delivery

Returns, refunds or replacements are not provided where damage has been caused by misuse, improper handling, incorrect installation, accidental damage or failure to follow any supplied product instructions.

Shipping Costs

We do not refund shipping costs for change-of-mind purchases because change-of-mind returns are not accepted.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, reasonable return shipping costs will be handled or reimbursed where required by law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

This Returns & Refunds Policy is intended to operate alongside, and does not limit, any rights or remedies you may have under the Australian Consumer Law.