Shipping policy
Last Updated 28/8/2026
Thank you for shopping with Aquarium Dojo. We take care when packing every order to help ensure your products arrive safely and in the best possible condition.
Order Processing
Orders are generally processed and dispatched within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Processing times may be longer during busy periods, promotions or public holidays.
Shipping Within Australia
We ship eligible products within Australia using selected courier and postal services.
Shipping availability and pricing may vary depending on the product, delivery location, parcel size and weight, courier restrictions, and applicable biosecurity requirements.
Available shipping options and charges will be displayed at checkout where applicable.
If a shipping option is not available for your location, please contact us before placing your order.
Aquarium Tank Shipping
Aquarium tanks are currently only available for shipping within Victoria.
We do not currently ship aquarium tanks interstate due to their fragile nature and freight requirements.
Customers outside Victoria are welcome to contact us to discuss whether alternative collection or freight arrangements may be available, but these are assessed on a case-by-case basis and are not guaranteed.
Local pickup may also be available for aquarium tanks.
All aquarium tank deliveries are sent with Authority to Leave (ATL). A signature is not required for delivery.
By placing an order for an aquarium tank, you acknowledge that the courier may leave the order at the delivery address if no one is available to receive it.
Please ensure that:
- The delivery address is correct and easily accessible.
- There is a safe, secure and sheltered location where the tank can be left.
- Someone is available to retrieve the tank as soon as reasonably possible after delivery.
- The tank will not be exposed to rain, excessive heat or other conditions that may cause damage.
If you do not have a suitable location for an ATL delivery, please contact us before placing your order to discuss whether local pickup or another arrangement may be available.
Aquarium Dojo cannot guarantee the security of an order after it has been left at the nominated delivery address. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.
Fragile Items
We take additional care when packaging fragile products.
Please inspect fragile items, including aquarium tanks, as soon as possible after delivery.
If an item arrives damaged, please contact us as soon as reasonably possible and provide clear photographs and videos of:
- The damaged item
- The packaging
- The shipping label
- Any visible damage to the carton
Please retain the item and packaging while we review the issue.
Live Aquatic Plants
Shipping of live aquatic plants is subject to Australian state and territory biosecurity laws.
Certain plants may be prohibited from entering particular states or territories, or additional permits, declarations, treatments, inspections or other requirements may apply.
We reserve the right to cancel or modify an order where we are unable to legally ship a plant to the customer's destination.
Any interstate plant orders are subject to applicable biosecurity requirements at the time of dispatch.
Driftwood, Stone & Natural Products
Natural products such as driftwood and stone vary in shape, colour, texture and appearance.
For products marked WYSIWYG (What You See Is What You Get), the item shown in the listing photographs is the individual item you will receive.
For products that are not WYSIWYG, photographs are indicative only and natural variation should be expected.
Delivery Times
Estimated delivery times are provided as a guide only and are not guaranteed.
Once an order has been collected by the courier, delivery times may be affected by weather, courier network disruptions, public holidays, remote delivery locations and other circumstances outside our reasonable control.
If your delivery is significantly delayed, please contact us and we will assist where reasonably possible.
Tracking
Where tracking is available, tracking details will be provided after your order has been dispatched.
Tracking information may take some time to become active after your parcel has been collected.
Authority to Leave
Depending on the courier service used, parcels may be left in a safe location at the delivery address.
If authority to leave is requested or selected, please ensure that a safe and secure delivery location is available.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned to us because of an incorrect or incomplete address, failed delivery or failure to collect the parcel, additional postage charges may apply before the order can be resent.
Please contact us as soon as possible if you notice an error in your delivery details.
Lost or Missing Parcels
If your parcel appears to be significantly delayed or missing, please contact us so we can assist with an enquiry with the courier.
If tracking shows that a parcel has been delivered but you cannot locate it, please check the delivery area, household members, neighbours or building management where appropriate.
Damaged Orders
Please inspect your order shortly after delivery.
If an item has been damaged during transit, please contact us as soon as reasonably possible with your order number and photographs showing the item, damage and packaging.
We may request additional information to assist with a courier claim or to determine the appropriate resolution.
Depending on the circumstances, this may include a replacement, refund, partial refund or another appropriate remedy.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Local Pickup
Local pickup may be available for selected products, including aquarium tanks.
If local pickup is selected or arranged, please wait until you receive confirmation that your order is ready before attending the collection location.
Shipping Charges
Shipping charges are based on factors including parcel size, weight, destination and courier service.
Bulky, oversized or unusually heavy orders may require a custom freight quote.
If additional freight arrangements are required, we will contact you before dispatch.
Contact Us
If you have any questions about shipping availability, delivery, aquarium tank freight or an existing order, please contact us as listed below:
Aquarium Dojo
Email: admin@aquariumdojo.com.au